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I am not able to open a file that has been sent by transcription hub to me

I am not able to open a file that has been sent by transcription hub to me

vaish018
New member | Level 2

An audio file not opening.

 

6 Replies 6

Re: I am not able to open a file that has been sent by transcription hub to me

Mark
Super User II

Do you have the correct software on your device to open it?


 


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Re: I am not able to open a file that has been sent by transcription hub to me

Huma
New member | Level 2

Is your problem is solved? I am having the same issue. Can you help me?

Re: I am not able to open a file that has been sent by transcription hub to me

retrowhiff
New member | Level 2

Were any of you able to solve the issue? HELP!

Re: I am not able to open a file that has been sent by transcription hub to me

Megan
Dropboxer
Hey all, how are you doing? 

Could you give me some additional details, such as: do you get any errors on your end? 

How was the file shared with you? 

Any screenshots are more than welcome.

Keep me posted, and we'll take it from there!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: I am not able to open a file that has been sent by transcription hub to me

retrowhiff
New member | Level 2

The link to file was shared by Transcript Hub via e-mail.

Screenshot of the error is attached herewith.Capture.PNG

Re: I am not able to open a file that has been sent by transcription hub to me

Megan
Dropboxer
Thanks for the screenshot, @retrowhiff

What is the file type? 

Also, what happens if you try to download the file to your device and preview it there?

Megan
Community Moderator @ Dropbox
dropbox.com/support


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