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I am receiving a server error when trying to upload a file 147MB in size.

I am receiving a server error when trying to upload a file 147MB in size.

JayHobbs
Explorer | Level 4

 I loaded another just a few minutes ago, but it took several tries and is much smaller.

I tried refreshing the page.

I am uploading from within the online program, pulling the file from an external drive.  

I also tried pulling the file from my desktop, but had the same result

I receive the error within 2 seconds, although it took 10-20 seconds the first couple times it failed.

6 Replies 6

Re: I am receiving a server error when trying to upload a file 147MB in size.

Jay
Dropboxer
Hi @JayHobbs, thanks for messaging today!

Could you try switching browsers to see if this helps? 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: I am receiving a server error when trying to upload a file 147MB in size.

JayHobbs
Explorer | Level 4

Thanks @Jay , 

Those were good ideas I had not tried.

Unfortunately, Incognito nor a different browser had any effect I received the same "server error."

Re: I am receiving a server error when trying to upload a file 147MB in size.

Lusil
Dropboxer
Hey @JayHobbs, does this happen regardless of the file you try to upload?

Are you able to give it a try from another network by any chance?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: I am receiving a server error when trying to upload a file 147MB in size.

JayHobbs
Explorer | Level 4

It seems specific to that file (although I did have trouble with another that eventually uploaded)

I just uploaded anther MP4 (182 MB size) successfully from the same location.

Re: I am receiving a server error when trying to upload a file 147MB in size.

JayHobbs
Explorer | Level 4

Hmmm.  Well, It worked.  ...don't know why, but thank you all for your input.

Re: I am receiving a server error when trying to upload a file 147MB in size.

Lusil
Dropboxer
No worries, @JayHobbs, glad to hear that you were able to resolve this in the end!

If anything else comes up, just give us another shout. 

In the meantime, I hope you have a lovely day ahead!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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