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i have been using dropbox for over 3 years but today it is not even opening the /home page... i use windows xp professional operating system on my computers. I have noticed , for the past year or so, banner announcements on my dropbox files & folders page that say xp is not being supported... but dropbox has operated fine. Please help as dropbox is integral to my freelance work. Thank you. 9 July 2019.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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The same exact thing is now happening to me on Safari!
The Dropbox website was working perfectly fine about 2 day ago, then yesterday the website would not load at all. All I get is a blank white page. I rebooted my iMac and when I just tried to go to www.dropbox.com now, again all I get is a blank white page!
I am using macOS Sierra 10.12.2.
This needs to be solved ASAP!
ETA: I just tried opening a new window in Incognito mode, and though the Dropbox website loaded, when I tried to sign in I got the sad kitty image that says "Error 405. Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified."
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Sure, this is what I see in the Incognito window:
Hmm, this form is not letting me post screenshots. But this image is the error message I am getting when I log in Incognito:
When I log in through a regular Safari window, it's just a blank white page.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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I just cleared the cache and turned off all extensions (I only had AdBlock & LastPass running) and no change. I still just get a blank white page.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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"The same exact thing is now happening to me on Safari!"
I think that this confirms that dropbox has recently made an 'improvement' which is not our fault - ie it is nothing to do with our cache or our browser etc.
it is a bit frustrating that although they had the banner warning for ages, they could have warned us that we would not even be able to access our files BY ANY MEANS. Frankly telling me that my files are safely stored and not deleted is not much help when I cannot see them. lol
Let's put this issue to bed... since accessing Dropbox via Windows OS10 everything works as it did before when using XP. Whoever is having problems will have to comply with the annoying aspect of modern computer technology when older operating systems are outmoded by Microsoft or Apple. Upgrade or stop whingeing! Here in UK there are more and more apps and utilities that have ceased to function when using XP. Once upgraded to Windows 10 (don't know what the equivalent is for Apple) everything works. So there you have it.
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