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This just suddenly started in the last couple of days, after working for years. I'm having an issue where a new link is generated for an updated version of the same file with the same name in the same location. I'm replacing the file locally on my Mac and it's being uploaded by the Dropbox app.
The replaced file makes the old shared link invalid. The link has already been shared with clients but I need to be able to make updates to the doc, and keep our comments thread intact so we can continue to resolve edits and comments. Has something changed? Is this a bug? I don't recall changing any relevant settings.
This is making sharing files with clients for collaboration totally unusable, which is 90% of why we use Dropbox...help!
Hey @slidedesignr, thanks for reaching out to us and sorry to hear about your frustration.
I tried replicating this from my end, and I'm afraid I'm not getting the same results.
Could you clarify the exact steps you're taking so that I can look into this again?
Looking forward to hearing back from you!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Sure.
This is a major problem. If it's something specific to my account, please let me know what I need to do to resolve this.
Thanks!
Hey @slidedesignr; thanks for the additional details here.
I'm not sure if this will do the trick, but have you tried overwriting the file using our website and not by copying or moving the file on your desktop with our desktop app running?
While we're at it, are you using our new desktop app when overwriting the file(s) or your Finder/File Explorer?
In case this keeps happening, could you send us a sample shared link that's showing this behavior so we can have a look on our end?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi Walter, I have the desktop app installed, but I don't use it. I'm saving to/ copying/ overwriting/ etc using the synced folders on my Mac.
What's the best way to shoot you a link?
Hi @slidedesignr, are you using the native Finder app on your app, or a third party file explorer when copying and pasting?
If not, it sounds like there was a recent change in the OS somehow, where instead of overwriting a file, it deletes the original, thus deleting it from Dropbox along with the shared link, and then adding the file again as new.
We're not able to duplicate this behavior on our machines.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I'm using Finder. I've changed nothing on my end.
If you search the community, there have been others with this issue as well.
The thread you posted is over 4 years old, and as of yet, we've not received any other reports regarding this specific matter, nor are we able to duplicate what you're experiencing.
Generally, the way the OS writes and saves files isn't something that is related to Dropbox, so there isn't much else I can suggest on this matter.
As a workaround, if you upload the file directly to the site instead of copying and pasting in the Dropbox folder, then that would overwrite the file and keep the shared link intact.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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