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I can only see the first 15 minutes of a video?

I can only see the first 15 minutes of a video?

Nisyros 2022
New member | Level 2

Hello, I received a dropbox link with an audio file. When I open this link in dropbox I can only listen for 15 minutes out of 2 hours. However, if I open the website, I can listen to the full length. Can you tell me what the problem is.Thank you!!!

3 Replies 3

Re: Downloadfolder

Lusil
Dropboxer
Hello @Nisyros 2022, thanks for posting your question here. 

If a video was shared with you and you can stream only the first 15 minutes on the Dropbox web, it means that the owner is on a Basic account.

Could you ask the user who sent you the file to check their account type?

They can do this from the Plan tab online. 

Let me know what they find, cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Downloadfolder

BernieVorster
New member | Level 2

So how to overcome this? I am only a basic user and only occasionally share files so have no need to upgrade/pay.

Re: Downloadfolder

Walter
Dropboxer
You can download the file the shared link(s) points to and open it locally on your devices @BernieVorster.

Let us know if you have any other questions!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropboxer
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    BernieVorster New member | Level 2
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