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I can see a file when I search for it but not when I look through Windows Explorer

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I can see a file when I search for it but not when I look through Windows Explorer

Explorer | Level 3

File does not show on Windows Explorer but if I search, it's there

5 Replies 5
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Re: Windows Explorer problem

Dropboxer
Dropboxer

Hey @mdjacquemin, thanks for checking in. 

 

Are you able to find this file when you look through the desktop app and the website?

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Windows Explorer problem

Explorer | Level 3

Not on the website either, but i can see it under "Recent' on the dropbox icon that is bottom right of my screen

 

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Re: Windows Explorer problem

Dropboxer
Dropboxer

Thanks for your swift reply, @mdjacquemin

 

Was this a file you add to the Dropbox folder from your computer by any chance?

 

Could you send me a screenshot (without any personal information) of the file so as to have a better visual of this?

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Windows Explorer problem

Explorer | Level 3

Lusil, the problem occurs when someone  else (who has share) adds or updates the file.

 

:( i cant find where to insert the screen shot

 

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Re: Windows Explorer problem

Dropboxer
Dropboxer

Hi there @mdjacquemin!

 

You can add a screenshot into your reply here via the "Photos" option along the top of the reply box here on the Community, or the "Choose files" option at the bottom.

 

If you're having trouble with this, you can send a shared link to the screenshot instead.

 

Hope this helps!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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