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I can't access my dropbox.paper file

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I can't access my dropbox.paper file

New member | Level 2

Hello,

 

I have trouble viewing my file under dropbox paper. 

 

image.pngimage.png

 

I tried to download the file on my computer but no app is supports it so I can't view the file at all

 

image.png

 

So I tried restoring the file and went to version history and tried  restore an older verison of the file to see if that will do the trick, but when I tried to restore the previous version it says Error 500

image.png

 

I would really appreciate the help. 


Thanks,

 

John

1 Reply 1
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Re: I can't access my dropbox.paper file

Dropboxer

Hi @John Lozada, thanks for messaging the Community!

 

If this is indeed a Dropbox Paper file, then it doesn't have .paper extension, which is why you can't preview it on the site.

 

Most likely the file was renamed at one point, and the extension was removed. Try adding .paper at the end of the document and see if it opens normally.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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