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I can't change files anymore with windows s

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I can't change files anymore with windows s

Helpful | Level 5

I can't upload new documents on dropbox with windows s version. In the past I could change documents and now the page turns white. I also can't log off or change anything. With my mobile I can change everything. Can someone help me?

1 Accepted Solution

Accepted Solutions
Highlighted

Re: I can't change files anymore with windows s

Helpful | Level 5

Dear Fiona,

Thanks for your help. I think I found the problem, I used microsoft edge and it didn´t work, with internet explorer I can change my files.

so, the problem is solved.

 

View solution in original post

5 Replies 5
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Re: I can't change files anymore with windows s

Dropboxer
Dropboxer

Hey @Lian1. Thanks for reporting. 

Let's start with rebooting the device. If the issue persists, try reinstalling the Dropbox app. 

If the uploads are still giving you a white screen, get back to me with a screenshot and I will help you further with this. 

Thank you! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Highlighted

Re: I can't change files anymore with windows s

Helpful | Level 5

Thanks Fiona,

I have tried this earlier but it diddn´t work. I don´t have the app, I open dropbox online. 

I can´t upload a printscreen to this message unfortunately. 

Do you have any other options?

 

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Re: I can't change files anymore with windows s

Dropboxer
Dropboxer

Oh! If you are doing this online, then let's troubleshoot the browser that you are accessing to upload to Dropbox instead. 

You can uninstall the browser and reinstall it's most recent version. 

Hope this fixes it and you manage to upload. 

crossed fingers

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Highlighted

Re: I can't change files anymore with windows s

Helpful | Level 5

Dear Fiona,

Thanks for your help. I think I found the problem, I used microsoft edge and it didn´t work, with internet explorer I can change my files.

so, the problem is solved.

 

View solution in original post

Highlighted

Re: I can't change files anymore with windows s

Dropboxer
Dropboxer

I am so happy to hear this was just a browser issue and you are able to upload. 

Thanks for getting back to me about this. 

See you around in the Community @Lian1


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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