cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about how Alex on the Community team used Dropbox in college here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I can't create a dropbox link

I can't create a dropbox link

SilverMoon
Explorer | Level 3

Hello all,

I hope you're having a lovely day.

So this just happened very recently.

I put in a file in my dropbox, and when I tried to copy the dropbox link, it popped a notification saying it couldn't create a dropbox link or something of the sort.

I'm not sure why this is happening.

I was able to copy and share links before, and this is a brand new issue.

I looked on the community forum, and someone suggested I put in a support ticket.

But I guess because I'm on the basic account, when I go to the page, there's no way to submit one.

I can either talk to the chat bot, or ask the community.

Unless Im missing something?

I rely on dropbox pretty heavily, so if anyone has any suggestions, I'd really appreciate it.

Thank you so much.

5 Replies 5

Re: I can't create a dropbox link

Daphne
Dropboxer
Hi @SilverMoon, thanks for reaching out!

Just to have a better idea of the issue you're running into, can you send me a screenshot of the error that you're getting?

Do you see any difference if you use a private/incognito browsing window, or another web browser altogether?

Let me know and we'll go from there!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: I can't create a dropbox link

SilverMoon
Explorer | Level 3

hello,

Thank you so much for your reply!

Okay so no, I can't send you a screenshot.

I'm totally blind, and so that's not an option.

I'm running a windows ten operating system, and using the dropbox desktop app, rather than anything on the web site.

Please let me know if you have any other questions.

Thank you so much, I truly appreciate it.

Re: I can't create a dropbox link

Daphne
Dropboxer
I see, thanks for letting me know that @SilverMoon!

Would you be able to sign into your Dropbox account online and let me know if you get the same, or a similar, error message there too?

If not, or you receive the same error online too, can I reach out to the email linked with your profile here?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: I can't create a dropbox link

SilverMoon
Explorer | Level 3

Hello Dafney,

Yeah so I have a lot of trouble with the website.

but of course, feel free to email me whenever you like.

The email listed there is my primary email address, so feel free to email me whenever.

Thank you so much, I truly appreciate it.

Re: I can't create a dropbox link

Daphne
Dropboxer
Okay, no problem at all @SilverMoon.

I've just reached out to the email linked with your profile here, so please check your inbox when you have the time - cheers!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?