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I can't find a shared folder in my Dropbox mobile app

New member | Level 2
New member | Level 2

I have a shared folder available in my desktop computer but I can't find it in the app. I use Dropbox in android.

1 Accepted Solution

Accepted Solutions
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Re: Missing folder

Super User II
Super User II
Make sure that all computers have the EXACT same email address set up on them (see Account Linking part of https://www.dropbox.com/help/desktop-web/change-preferences for info).

By that I mean that MarkMc@gmail.com, Mark.Mc@gmail.com or MarkMc@googlemail.com and Mark.Mc@googlemail.com are four different email accounts here BUT Google will see them as one address,

 


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1 Reply 1
Highlighted

Re: Missing folder

Super User II
Super User II
Make sure that all computers have the EXACT same email address set up on them (see Account Linking part of https://www.dropbox.com/help/desktop-web/change-preferences for info).

By that I mean that MarkMc@gmail.com, Mark.Mc@gmail.com or MarkMc@googlemail.com and Mark.Mc@googlemail.com are four different email accounts here BUT Google will see them as one address,

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

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