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I can't find my files on my PC, but I can access them on my cell phone. Any ideas?

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I can't find my files on my PC, but I can access them on my cell phone. Any ideas?

New member | Level 2
New member | Level 2

I recently bought a pc, as I was a Mac user.  I put a bunch of file folders into my drop box of photos and pdfs.  I can acess the files through my cell phone in dropbox, but I cannot access them on my pc.  I'm not sure what to do.

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Accepted Solutions
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Re: Not sure where files are?

Dropboxer
Dropboxer

Hi there @Mel-tel, thanks for reaching out to the Community!

 

Can you clarify for me, have you installed the desktop app on your computer but none of your files are appearing within the Dropbox folder?

 

What does the current sync status of the desktop app show?

 

Also, is it possible that you may have signed into a different account on your computer? You can check this out with the steps outlined here.

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

1 Reply 1
Highlighted

Re: Not sure where files are?

Dropboxer
Dropboxer

Hi there @Mel-tel, thanks for reaching out to the Community!

 

Can you clarify for me, have you installed the desktop app on your computer but none of your files are appearing within the Dropbox folder?

 

What does the current sync status of the desktop app show?

 

Also, is it possible that you may have signed into a different account on your computer? You can check this out with the steps outlined here.

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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