cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our users can answer all of your questions on files and folders. Join a discussion or start your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

I can't find my photos. Where are they?

New member | Level 2
New member | Level 2

I have previously saved photos to drop box.  It was a few years ago and I cannot access them.  I can't find any folder in my account with my photos.  How can I get them back?  I used the free space and did not upgrade.  What happened to my photos?

1 Reply 1
Highlighted

Re: photos

Dropboxer
Dropboxer

Hi there @texinks, I'd be happy to help look into this with you!

As a first step, could you have a look at your events page to see if there's any relevant info regarding these photos?

Could you make sure that you're looking at the Dropbox account that should have these photos by checking the email address associated with it? You can do this from:

  • Website - your General tab in your Settings.
  • Desktop app - Dropbox icon > avatar icon > Preferences > Account tab. 
  • Mobile app - Account tab (iOS) or Settings (Android). 

Let me know what you find - thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Do you know how to organize your files and folders?
We have created a guide on folder best practice, so you can get organized now check it out here.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?