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I can't find my videos after upgrading my phone, any help?

New member | Level 2
New member | Level 2

I need HELP!!!!! I upgraded my old phone from an Iphone 7 to the new Iphone 11. Now all my videos of my son are all gone. I am freaking out because these videos were all my sons firsts and they are missing. Do I need to take my phone back to Verizon? Is there a way to retrieve them? 

PLEASE!!!!! PLEASE!!!!! HELP!!!!

I don't want to lose those videos

 

 

1 Reply 1
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Re: Videos ALL gone

Dropboxer
Dropboxer

Hi there @JamesBMommy86, I'm here to help! Let's see what we can find.

Just to clarify, are you not able to see your videos within the Dropbox mobile app after installing it on your new phone?

If you're not seeing the videos within the mobile app, can you please sign into your account online and check your Events page here? Do you see any deletion events for these videos?

If the events page appears to be empty, can you please check that you're signed into the correct Dropbox account from the email associated with the account?

Let me know what you find and we'll go from there - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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