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I can't move from online only to local

I can't move from online only to local

echa0361
Explorer | Level 3

hi, i just add a new device (windows 10 pro), when i sync from online only to local (to acces the file and use it) it doesnt download, even if only 1 file (was planning to grab 70gb worth of videos)

im on team account

7 Replies 7

Re: i cant move from online only to local

Mark
Super User II

After changing the setting have you given it time to do it - it will take time to process and then to download them


 


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Re: i cant move from online only to local

echa0361
Explorer | Level 3

it took 4 hour for 1 file of 41mb to sync from online only to local, theres something wrong with that

Re: i cant move from online only to local

Walter
Dropboxer
Hey there @echa0361; I'm sorry to hear about this. 

Can you please send us a screenshot of the app's status as shown in your system tray in order to get a better look into this?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: i cant move from online only to local

echa0361
Explorer | Level 3

hey i just notice that if i put the files in team space everything works normally, but in member space cant sync at all, download or upload

Re: I can't move from online only to local

Daphne
Dropboxer
That does sound rather strange @echa0361!

Just to clarify, are you referring to the personal folder within the Business team, which is the purple folder with your name on it?

Or do you possibly have two accounts linked and syncing to your desktop app, and you're referring to things not syncing in the personal account?

Do you have any bandwidth limits set within the app preferences?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: I can't move from online only to local

echa0361
Explorer | Level 3

yes the personal folder, the files synced up on the team space but not on my personal, ive re download and re install dropbox 2 times now and its still doesnt want to sync to my personal folder within business/team account, and no i dont have a secondary dropbox linked and i dont set any bandiwith limit, im stumped

Re: I can't move from online only to local

Daphne
Dropboxer
Just to rule out some possibilities here, are you connecting through a proxy at all, or using a VPN @echa0361?

Could you check to see if any of the Dropbox domains are being blocked by these, or even by your ISP or Internet router?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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