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I can't recive any file

I can't recive any file

mdistilo
Explorer | Level 3

I cannot see files shared with me through the dropbox app

5 Replies 5

Re: I can't recive any file

Lusil
Dropboxer
Hello there @mdistilo, I'd be happy to help look into this with you. 

Could you first let me know what happens when you try to preview files?

If you get any error messages, send me a screenshot of them. 

Looking forward to hearing back from you!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: I can't recive any file

mdistilo
Explorer | Level 3
Hi!
I didn't get any error messages. I can see the files that another user shares with me on dropbox online and on dropbox app on my mobile, but not on dropbox app on my computer. I even unistalled and than installed it again.

Re: I can't recive any file

Lusil
Dropboxer
Just to make sure that we're on the same page, are these individual shared files, or are they files in a shared folder?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: I can't recive any file

mdistilo
Explorer | Level 3
They are files in a shared folder

Re: I can't recive any file

Lusil
Dropboxer
Do you see the shared folder when you navigate through the desktop app?

Could you also let me know what the Dropbox icon (that's next to your computer's clock) shows when you hover over it?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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