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I can't see a file that I was shared to

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I can't see a file that I was shared to

New member | Level 2
New member | Level 2

I have a problem of finding a folder in my dropbox. I am currently under a business dropbox, and my boss wanted me to open a file that he has in a folder. But I don't see the file or the folder even though we have a shared folder. What do I do?

 

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Re: Missing folder/file

Dropboxer
Dropboxer

Hi there @jgalda1, thanks for checking in. 

 

To have a better image of what you're seeing, could you let me know if:

  • The other user uploaded the file themselves?
  • They added the file to the shared folder via the website, the desktop app, or the website?
  • You are trying to preview the file online or locally? 

Keep me posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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