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I can't upload pictures from my gallery

I can't upload pictures from my gallery

lorenacrpalma
New member | Level 2

I have been trying to do something that I used to do all the time, but I can't anymore. I use dropbox to transfer all the pics from my cell to my PC. So I need to upload all the pics from my cellphone, including those one received from whatsapp, for example. But recently, once I choose to upload photos, I can only see those ones I took from my camera. It doesn't show any other picture saved on my cellphone's gallery (Samsung Galaxt J5 pro). I have never had this problem before. I have tried changing settings, but none of them is specifically about this problem

1 Accepted Solution

Accepted Solutions

Re: I can't upload pictures from my gallery

lorenacrpalma
New member | Level 2

Hello Daphne, thank you for trying to help. I found the problem. It turns out that my pictures were saved on the cloud, so I couldn't find the file to upload. Problem solved 🙂

View solution in original post

3 Replies 3

Re: I can't upload pictures from my gallery

Daphne
Dropboxer

Hey there @lorenacrpalma, thanks for reaching out here!

 

Just to make sure we're on the same page, are the photos that aren't uploading in different albums within the Gallery?

 

Also, is it just photos or videos that are not uploading?

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: I can't upload pictures from my gallery

lorenacrpalma
New member | Level 2

Hello Daphne, thank you for trying to help. I found the problem. It turns out that my pictures were saved on the cloud, so I couldn't find the file to upload. Problem solved 🙂

View solution in original post

Re: I can't upload pictures from my gallery

Daphne
Dropboxer

Thanks for your update here @lorenacrpalma!

 

I'm sure this info will be helpful to others who might be having the same issue, so I appreciate the time you took to get back to me here with what resolved the issue for you.

 

If there's anything else that I can help with, don't hesitate to give me a nudge here. 😁

 

Hope you have a lovely rest of your week!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Daphne Dropboxer
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    lorenacrpalma New member | Level 2
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