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I can't watch a video on the website as I'm getting an error. Can you help?

New member | Level 2
New member | Level 2

.mpeg 파일은 지원되지만 문제가 발생했습니다.1.PNG

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Re: i can't watch the video

Dropboxer
Dropboxer

Hi @kim seung bum; welcome to the Dropbox Community!

 

I'm sorry that you're having issues with previewing this mpeg file of yours on our website. Let's take a look into this now!

 

I guess the file is previewing correctly when you download and open it locally on your devices - is that right? 

 

That said, can you please let me know if you're getting this error for only this specific .mpeg file or others as well?

 

Do you get the same error after clearing your browser's cache and on other browsers or even an incognito window?

 

If you do, can you please forward me a shared link to the problematic file so I can test it out on my end?

 

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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