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I cannot find my folders online or on my desktop.

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I cannot find my folders online or on my desktop.

New member | Level 2
New member | Level 2

Hi, 

I just moved over a lot of folders from our company's network into Dropbox.  The files are not showing up in Dropbox nor are they showing up in the network. 

 

I checked the Recycle Bin, other folders in my company's network, and other folders in Dropbox and the files are no where to be found.

 

What can I do?  We do not have a backup to these files and they are important.

 

Dropbox was supposed to be the backup!

1 Reply 1
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Re: I cannot find my folders online or on my desktop.

Dropboxer
Dropboxer

I am truly sorry to hear you are missing files and folders @summitenglish

I understand how stressful this situation can be. Since you have already checked in a few places, the best suggestion I have for you is to contact our restorations team directly with example file and folder names. You can reach out to them here

I hope you find your files with their help. 🤞


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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