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I cannot open my files in dropbox through a web browser

I cannot open my files in dropbox through a web browser

Liz60
Explorer | Level 3

Hi

Up until yesterday I was able to open my Word files in dropbox for editing. When I click on the "Open" there are no options to select from. No messages popup, I just have no functionality.

I also cannot log out of dropbox.

Please do not advise me to download the app as I use a work computer and will need to get special permission to do so.

Can someone help me please.

Thanks

Liz60

3 Replies 3

Re: I cannot open my files in dropbox through a web browser

Lusil
Dropboxer
Hi there @Liz60, let's see what we can do here. 

As a first step, could you try navigating through your Dropbox account from another browser or an incognito window? 

If you're able to do that, could you click on the "Open" button and see if any relevant options come up?

Give that a try and let me know how it goes, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: I cannot open my files in dropbox through a web browser

Liz60
Explorer | Level 3

Hi Lusli

Thank you for your reply and your advise.

I had tried another browser and another computer yesterday and I could not open with either of these options. I tried using an incognito window today, where I could log in but could not open any word documents to edit or log out from dropbox.

Kind regards

Liz

Re: I cannot open my files in dropbox through a web browser

Daphne
Dropboxer
Thanks for confirming @Liz60!

Can you let me know which browser you're using as your preferred browser?

Do you have any pending updates for this browser?

Also, out of curiosity, if you click the option "+ Create" to create a new file, can you create a Word file from there?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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