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I cannot share files

Explorer | Level 4

I cannot share files.

How to lift the restriction?

Thank you all.

 

When creating a shared link, I get an error with  "There was a problem completing this request."

1 Accepted Solution

Accepted Solutions
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Re: I cannot share files

Dropboxer
Dropboxer

Hey @mj10011, I'd be more than happy to help!

Since this requires account-specific information to have a better look into, I've sent you a ticket to the email address connected to your Community profile. 

When you have the chance, check your inbox and we'll take it from there. Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

5 Replies 5
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Re: I cannot share files

Helpful | Level 6

Please provide us with more information. No one can work with this little information on the issue.

Take screenshots, describe the problem, how it started, if there are any messages, etcetera.

Highlighted

Re: I cannot share files

Explorer | Level 4

Thank you.

About two years ago, I shared files to my friend, maybe exceeded 20GB of data.

From then on, files can no longer be shared.

I thought that after so long, the sharing restrictions have been lifted.

Highlighted

Re: I cannot share files

Explorer | Level 4

It's a pity that no one can help me 

Highlighted

Re: I cannot share files

Dropboxer
Dropboxer

Hey @mj10011, I'd be more than happy to help!

Since this requires account-specific information to have a better look into, I've sent you a ticket to the email address connected to your Community profile. 

When you have the chance, check your inbox and we'll take it from there. Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: I cannot share files

Explorer | Level 4

Thank you @Lusil, I've reply to your mail.

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