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I deleted my account and my files wouldn't open on my computer

I deleted my account and my files wouldn't open on my computer

WILSON07
Explorer | Level 3

I deleted my account in dropbox, when I did it the folders that I had synced no longer open in my PC, I created an account again thinking that the folders could be opened again but still not, all the information was lost. How do I recover those folders or restore my old account to try to recover those?

6 Replies 6

Re: FOLDER LOSS

Lusil
Dropboxer

Hey @WILSON07, thanks for checking in with us on the Dropbox Community. 

 

Deleting your Dropbox account deletes all of your data from the website.

 

However, your files should be in the Dropbox folder on your computer. 

 

Could you let me know what was happening when you tried to open the files? Were you getting any error messages?

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: FOLDER LOSS

WILSON07
Explorer | Level 3

When I installed Dropbox, three of my folders were synchronized: Desktop, Downloads and Documents. Then, I uninstalled the program and tried to open the files, but I got an error (from Windows) saying that they were moved or erased, so I reinstalled Dropbox and this time, the folders were moved to another folder named Dropbox old and all the files were there. As I wanted my files back to their original direction, I erased my account hoping that this could take back the files to the original position, but what happened was that all the files were erased and now the folders are empty. 

Re: FOLDER LOSS

Daphne
Dropboxer

Thanks for getting back to us here @WILSON07!

 

Since you mentioned the Dropbox folder was renamed to Dropbox Old, then the app should have been syncing to a new Dropbox folder. The app shouldn't have any connection to the old folder in this case.

 

Just to clarify, did you manually reconnect the desktop app back to the old folder before deleting your account?

 

Are you able to see any of the missing files in your recycling bin at all?


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Loss of deleted account files

moisessousa20
New member | Level 2

After many years of use I deleted my account but many files were remotely, and when I deleted all were lost. I would like to retrieve them all.

Re: Loss of deleted account files

Lori
Dropboxer
Hi @moisessousa20, sorry to hear about it! 

I've merged you under this thread, since it describes a similar concern to the OP's. 

Can you have a look at what was previously suggested and let me know if you have any questions? 

​​​​​​​Cheers!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Loss of deleted account files

moisessousa20
New member | Level 2

Yes, when I deleted my Dropbox account the warning was that all my files would remain on my computer. But files that were remotely in dropbox were not loaded. I created the account again hoping it could download, but it didn't work. And when I contact Dropbox, the answer is that they can't do anything, which doesn't make sense, as the account has the option of recovering a deleted file. So I lost years of documents, photos and important files.

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Top contributors to this post

  • User avatar
    moisessousa20 New member | Level 2
  • User avatar
    Lori Dropboxer
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    Daphne Dropboxer
  • User avatar
    WILSON07 Explorer | Level 3
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