cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out how our Community members are using Dropbox here!
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I didn't get a notification for a shared folder and can't find the files in my account

Highlighted

I didn't get a notification for a shared folder and can't find the files in my account

New member | Level 2
New member | Level 2

Hi,

 

someone invited me for sharing some files but i never receive the email notification and I do not see the files in my dropbox environement.

 

Can someone help me?

 

Thanks

 

1 Reply 1
Highlighted

Re: Sharing files

Dropboxer
Dropboxer

Hello @PVL, thanks for reaching out to us. 

 

If you don't see the shared folder in your Files tab, in most probably means that you didn't add it to your account. 

 

Could you go to the Share tab and check if it's listed there? 

 

As for the notification email, could it be in your Spam folder? 

 

Let me know what you find, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?