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I don't have the online-only option for Smart Sync, why?

I don't have the online-only option for Smart Sync, why?

Smartsync
New member | Level 2

 

I wonder if anybody could help me please. My computer runout of storage and i am trying to use a smart sync option online, but i have got only smart sync local option available on the Dropbox app. Where can i find smart synk options to move it from the local to online on dropbox website? or is there any other options available?

Thank you

11 Replies 11

Re: Smart sync online

Jay
Dropboxer

Hi @Smartsync, thanks for posting today!

 

What options do you see when right clicking a file in your Dropbox folder? Under Smart Sync, there should be both local and online-only.

 

Also, are you not able to change the option in the Dropbox desktop application preferences?

 

If need be, could you attach a screenshot showing me what you're seeing? 

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Smart sync online

Cybermiss
Explorer | Level 4

I have the same problem, just online appears (see image below).

 

Screenshot 2020-09-24 at 10.34.34.png

Re: Smart sync online

Jay
Dropboxer

Hi @Cybermiss, have you installed the Dropbox desktop application with admin permissions?

 

If not, try reinstalling the app to see if this helps, and then rebooting the machine.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Smart sync online

Cybermiss
Explorer | Level 4

Hi Jay,

 

I have reinstalled the app now, but still the same. It seems I have no admin privileges? 

 

Thanks in advance for your help!

Re: Smart sync online

Walter
Dropboxer

Hi @Cybermiss; thanks for the update on this matter. 

 

Can you please send us a screenshot of the options you get in the app's preferences under the 'Sync tab'? 

 

Do you perhaps see an option for Smart Sync? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Smart sync online

Cybermiss
Explorer | Level 4

Hi Walter,

 

here you have.

 

Screenshot 2020-09-29 at 18.13.49.png

Re: Smart sync online

Walter
Dropboxer

Thanks for the speedy response Auryn (@Cybermiss).

 

Could you check if you have the option to opt into using Smart Sync under the General tab?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Smart sync online

Cybermiss
Explorer | Level 4

Hi Walter,

 

Thanks, I enabled that now. However, still just local shows as an option. See below.

 

Screenshot 2020-09-29 at 23.40.09.pngScreenshot 2020-09-29 at 23.40.32.png

Re: Smart sync online

Daphne
Dropboxer

Hey @Cybermiss!

 

Did you have the chance to reboot the device since enabling that option?

 

I can suggest also checking that the system extension isn't being blocked in your device's settings with the steps outlined here.

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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