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I get a “Can’t save” message when trying to upload scanned document on iOS

I get a “Can’t save” message when trying to upload scanned document on iOS

chrisro12
Explorer | Level 4
I’m getting a “Can’t save - there was a problem saving the file. Try again later” message when trying to upload scanned documents on iOS. This keeps happening all the time since a couple of months ago. Don’t know what can it be. I have the latest version for iOS 13.7
4 Replies 4

Re: I get a “Can’t save” message when trying to upload scanned document on iOS

Lusil
Dropboxer

Hi @chrisro12, thanks for checking in with us. 

 

Could you let me know the exact steps you follow that result in this error message? 

 

Also, a screenshot (without any personal info) would be very helpful, so that we can have a better visual understanding. 

 

Keep us posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: I get a “Can’t save” message when trying to upload scanned document on iOS

chrisro12
Explorer | Level 4

Hi Lusil,
Sure. What I did was click in Create > Scan Document > then scanning the document and following all the usual steps, until uploading the document to a file (any file indeed). After that, I get the message as displayed in the attached screenshot. Thank you for the reply.

 IMG_6769.PNG

Re: I get a “Can’t save” message when trying to upload scanned document on iOS

Jay
Dropboxer

Hi @chrisro12, have you tried saving it with the lowest quality using the slider bar in that image?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: I get a “Can’t save” message when trying to upload scanned document on iOS

mcbox
Explorer | Level 4

is this the only reply to this problem... it still occrs with iOS 15

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    mcbox Explorer | Level 4
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    Jay Dropboxer
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    chrisro12 Explorer | Level 4
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    Lusil Dropboxer
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