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I get a message that I need to download a 3rd party app to view a file on my mobile device. Help?

New member | Level 2
New member | Level 2

   

1 Accepted Solution

Accepted Solutions
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Re: they said i need to download an app that can open my downloaded file from email. what app shou

Super User II
Super User II
We again, need information Ja11. We cannot mind read.

Also, please reply HERE and not open a new thread.

 


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6 Replies 6
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Re: they said i need to download an app that can open my downloaded file from email. what app shou

Dropboxer
Dropboxer

Hi there,

Thanks for reaching out to us!

It would be great if you could let us know on what device you´re trying to open the file. Also, what file type is it?

Thanks in advance!

Vivian



Did you find my post helpful? If it answers your question, please mark 'Accept as Solution" below so other users can find it quickly!


Highlighted

Re: they said i need to download an app that can open my downloaded file from email. what app shou

Super User II
Super User II
We again, need information Ja11. We cannot mind read.

Also, please reply HERE and not open a new thread.

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Highlighted

Re: they said i need to download an app that can open my downloaded file from email. what app shou

New member | Level 2
New member | Level 2

I have an android Samsung 8 that I just got.  Don't know if this is enough info for you to help me.

 

Highlighted

Re: they said i need to download an app that can open my downloaded file from email. what app shou

Super User II
Super User II
In order to view a file on your device, you need an application that is capable of opening it. You need to know what the file type is and do a search for that file type in the app store for your device. By file type, I'm referring to the extension at the end of the file; .docx, .jpg, .pdf, etc.
Highlighted

Re: they said i need to download an app that can open my downloaded file from email. what app shou

New member | Level 2
New member | Level 2
I'm experiencing the same problem. I get the message that I need to download an app to open the file. I've downloaded all the apps and it still doesn't work. Pls help.
Highlighted

Re: they said i need to download an app that can open my downloaded file from email. what app shou

Dropboxer
Dropboxer

Sorry to hear about this @chuhock.

Could you send me a screenshot of the error you get when trying to preview the file in question on your mobile device? 

Can you also clarify what exact type (and size) this file is? 

Thanks so much and welcome to our Community! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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