I got promotion space but then I lost all my files

[Ahmedani]

I had earned about 10 GB space through referrals and my dropbox was full of my files and folders. Now I purchased a new HP desktop and installed Dropbox and got 25 GB extra space. But unfortunately, I don't find my files/folders and extra space I earned. My email is the same. How can I recover my files and folders? My email account is the same.

[Lusil]

Hi there @Ahmedani, thanks for reaching out to us. 

To make sure that we cover as much initial troubleshooting, could you:

• Check your events page to see if there's any record of any file activity in your account?
• Go to your Plan tab to see if the additional space was applied?
• Make sure that you're signed in to the account that should contain all these files? You can do this by checking out the General tab to see if you've used the correct email address.

Let me know what you find, cheers!