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I have an issue on the mobile app due to camera uploads. Can you help?

I have an issue on the mobile app due to camera uploads. Can you help?

Not applicable

For a while now, i have a "Couldn't upload photo. Tap for more info." When i tap, there's no image file shown.
Possibly this occured when i have deleted several photos on my device before (or while) they were being uploaded. All the other photos both befor and after sync well.
I've tried to clean cache, restart.
Searched the community and help articles, both suggesting to contact support, but failed to find an6 contact option.

1 Accepted Solution

Accepted Solutions

Re: I have an issue on the mobile app due to camera uploads. Can you help?

Walter
Dropboxer

Hi @anonymous; welcome to the Community!

 

Since you mentioned that you've tried clearing the app's cache and also rebooted the device and still seeing this, may I have you do it once again making sure to sign out from your account after clearing the cache and logging back into your account after rebooting the device? 

 

Here are the steps - just in case: 

 

On iOS:
1. Navigate to the “Personal” tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”e.

 

On Android:
1. Tap the menu icon in the upper-left corner of the screen
2. Select "Settings"
3. Select “Clear Cache”

 

If this doesn't improve matters, please send me a screenshot of the error you see and some additional information such as the version of the mobile app you're using and your mobile's OS. 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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View solution in original post

2 Replies 2

Re: I have an issue on the mobile app due to camera uploads. Can you help?

Walter
Dropboxer

Hi @anonymous; welcome to the Community!

 

Since you mentioned that you've tried clearing the app's cache and also rebooted the device and still seeing this, may I have you do it once again making sure to sign out from your account after clearing the cache and logging back into your account after rebooting the device? 

 

Here are the steps - just in case: 

 

On iOS:
1. Navigate to the “Personal” tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”e.

 

On Android:
1. Tap the menu icon in the upper-left corner of the screen
2. Select "Settings"
3. Select “Clear Cache”

 

If this doesn't improve matters, please send me a screenshot of the error you see and some additional information such as the version of the mobile app you're using and your mobile's OS. 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: I have an issue on the mobile app due to camera uploads. Can you help?

Not applicable
Logged out, cleared storage and cache, restarter and logged in again.
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Top contributors to this post

  • User avatar
    anonymous Not applicable
  • User avatar
    Walter Dropboxer
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