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I have tried everything imagineable to stop photo sync. I have an iPhone 7 and every picture I take is uploaded to my Dropbox.
-On my phone, I turned off Camera Uploads and even logged out.
-Under my phone settingsI changed the Photo access settings to "Never" for the App.
-I have gone to "Preferences" on my Desktop and under import, I removed my Device (iPhone) and under AutoPlay settings, I've chosen "Take no Action" for everything.
I don't know what else to do!
Go to Solution.
Thanks for that @mk930!
I've just opened up a ticket for you so we can work on this together. At your earliest convenience, take a look at your email's inbox and we'll take it from there.
WalterCommunity Moderator @ Dropboxdropbox.com/support
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View solution in original post
Hey there @mk930 - sorry to hear you're having troubles with disabling the automatic camera uploads feature from your account.
As you're following the correct steps to do this, I'd like to have a further look into this.
Can you please confirm that you're using the most recent versions of both our mobile and desktop applications?
Note that they are a. 75.4.141 for our desktop app and b. 148.2 for the mobile one.
If you're already on those builds, please go ahead and re-install the apps. You can then try disabling the automatic camera uploads feature anew.
Let me know how it goes!
Thank you for getting back to me so quickly. I completely uninstalled the app from my phone and it is still syncing photos!
Walter, I confirmed that I am on v75.4.141 desktop and 148.2 mobile.
LusilCommunity Moderator @ Dropboxdropbox.com/support
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