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I have an issue with previewing a video file. Can you help?

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I have an issue with previewing a video file. Can you help?

New member | Level 2

I have a video thats 12mins and 51secs long but only plays up to 5mins and 30 secs. I tried downloading the video and sending it to other devices but it still stops at 5mins and 30 secs.

1 Reply 1
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Re: I have an issue with previewing a video file. Can you help?

Dropboxer

Hey @JPugh123, thanks for reaching out to us. 

 

Out of curiousity, did you originally upload the file in question? If you did, could you try re-uploading it to see if that does the trick?

 

Let me know of any updates, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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