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I have an issue with the camera uploads feature. Can you help?

New member | Level 2
New member | Level 2

Camera Uploads are selected on my iPhone and they appear to be uploading when I look at my phone but they are not showing up in the 'Camera Uploads' folder on my Dropbox.  There are currently other pictures in the folder.  Can I make the pictures/videos from my iPhone go to another folder?  Is there a way to start over?

 

Thanks!

4 Replies 4
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Re: Camera Uploads on my iPhone

Super User II
Super User II

@DPdragon wrote:

Camera Uploads are selected on my iPhone and they appear to be uploading when I look at my phone but they are not showing up in the 'Camera Uploads' folder on my Dropbox.


Are you sure your iPhone is signed into the same Dropbox account?

 


Can I make the pictures/videos from my iPhone go to another folder?

The automatic Camera Uploads feature will only upload to teh Camera Uploads folder. If you want photos or videos to upload to a different folder, you need to upload them manually.

 


Is there a way to start over?

You would need to contact Support directly and ask them to reset your Camera Uploads, but all that does is to make Dropbox forget which photos and videos have already been uploaded, so they'll be uploaded again if they're still on your phone. It won't correct any problems with the actual upload process, if you're having one.

Highlighted

Re: Camera Uploads on my iPhone

New member | Level 2
New member | Level 2

Thanks Rich!

 

I do have the proper acount linked.  It's weird, the photos look like they are uploading on my phone when I check recent uploads, but the folder in Dropbox on my computer does not show them.

Re: Camera Uploads on my iPhone

Super User II
Super User II

What about when you sign into the Dropbox website and view the Camera Uploads folder there?

Highlighted

Re: Camera Uploads on my iPhone

New member | Level 2
New member | Level 2

I tried that previously and it times out and gives an error message that pops up briefly stating 'unsupported path provided'.  I see the folder on my computer file explorer and I can see some of the pictures/videos but not all of them.  I watch the Dropbox App on my iPhone and I see pictures being uploaded but they don't appear in the folder.  Nor does the overall picture/video count change in the folder.

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