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I have dropbox plus but smart sync does not appear on menu

Explorer | Level 3

Hi

I have overloaded my computer memory and most of it is old versions of a project i am working on.

now, to continue working and still have backup versions. i would like to use the smart sync feature over selective sync to i can put old versions of the project in an "online only" old versions folder. i tried to verify if i am plus or above and i am. but i still dont see smart sync on the right click menu

anybody know why it happens and how can i fix it? i would like an answer

4 Replies 4
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Re: I have dropbox plus but smart sync does not appear on menu

Super Collaborator | Level 20

Hi @etaymarkman,

Sometimes some application settings stay cached. To be sure everything is according your new subscription, unlink and link the application again. Try at least...

Re: I have dropbox plus but smart sync does not appear on menu

Super User II
Super User II

Try a reinstall: www.dropbox.com/downloading making sure you are giving it full admin rights


 


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Re: I have dropbox plus but smart sync does not appear on menu

Dropboxer
Dropboxer

Hi @etaymarkman.

Did you get the time to try the suggestions provided?

Let us know if these solutions worked for you!   

We would also love to get some feedback for Smart sync if you are now using it. 

Thank you.

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I have dropbox plus but smart sync does not appear on menu

Collaborator | Level 8

Is "Dropbox system extension" enabled in the dropbox settings (web) ? 

Smartsync won´t be avaible unless this option is ON.

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