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I haven't logged into my account for a while and now I'm missing files. Any clues?

I haven't logged into my account for a while and now I'm missing files. Any clues?

Vgrove73
New member | Level 2

I have not logged into my Dropbox account for months. Now, when I just logged in all of my photos and videos are gone. How do I find out what happened to that? Is there anyone to help me with this? Maybe I'm in the wrong Dropbox account. Years ago I think I may have created another account but I don't remember the login and the domain that was associated with that email address no longer a working domain.

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Re: I haven't logged into my account for a while and now I'm missing files. Any clues?

Walter
Dropboxer

Hi @Vgrove73, welcome to the Community and sorry to hear about this.

If you've ensured that you're looking at the correct account and that it wasn't closed due to inactivity, could you take a look at your deleted files page and the events page too?

Do you see any signs of your missing files there?

Keep me posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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