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I installed the desktop app and now I'm missing some files. Any help?

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I installed the desktop app and now I'm missing some files. Any help?

New member | Level 2

Was installing dropbox on my laptop, Dropbox hit the storage limit and apparently stopped.

now my files have been removed from my laptop. but have not been transferred to dropbox.

it seems i have lost almost all my files. what can i do? 

 

Drop Box helps says to uninstall and re-install dropbox .. this does not make sense to me. 

would upgrading to more storage all the "Sync" to finish ? 

 

 

1 Reply 1
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Re: Installing Drop Box

Dropboxer

Hi @DavidStoner, thanks for checking in with us. 

 

If you found that some of your Documents/Desktop/Documents files were added to your Dropbox folder, it means that you have our computer backup feature enabled on your desktop app. 

 

You are right, you can upgrade to another subscription to add more storage and sync all the remaining files. 

 

Just to clarify though, do you some files in your Dropbox folder synced and others in their original location?

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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