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I installed the mobile app, and now I've lost all recent changes to my files?

I installed the mobile app, and now I've lost all recent changes to my files?

New member | Level 2

I updated Dropbox app (android) after that my files reset date 25/04/20 and I lost all changes. How I can find file from yesterday. There is not older version on Dropbox page.

3 Replies 3

Re: Reset files

Dropboxer

Hi @Hismir, thanks for messaging the Community!

 

It sounds like you've most likely signed into a different Dropbox account in the mobile app. I'd like you to check the email and also look carefully for typos in any of these places:

  • On your computer, click on the small Dropbox icon in your menu bar or system tray. Click on the avatar on the top right, then Preferences, and Account.
  • On iOS, open your Dropbox app and tap on 'Account'. On Android, open your Dropbox app, tap on the Menu button, and then tap on 'Settings'.
  • On the Dropbox website, click on your avatar or the face in the top right corner, then click Settings.

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Missing files

New member | Level 2
After updating Dropbox app for android device I couldn't find my edited files, everything is 4 months old

Re: Missing files

Dropboxer

Hi there @Hismir, thanks for reaching out to us. 

 

Could you have a look at what Jay mentions in their post above, but also let us know if you see these versions reflected on the website? 

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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