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I keep seeing a "Waiting to upload" message on my mobile. Any ideas?

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I keep seeing a "Waiting to upload" message on my mobile. Any ideas?

New member | Level 2
New member | Level 2

All day i have been trying to upload photos, however there is no upload activity. All i keep seeing on the photos i want to upload is "Waiting to upload". I have tried to upload the photos through my wifi and mobile data but wouldnt work. I have tried to upload different photos but wont work. I am using my iphone to download to dropbox and have turned my phone off/on but wont work. I have deleted my app and downloaded it again but it wont work. I have signed out/in again but wont work.

 

Can someone please tell me how to make it work!!!!

1 Accepted Solution

Accepted Solutions
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Re: Waiting to upload

Dropboxer
Dropboxer

Hey Stephen - sorry to hear about this.

As a last step, could you please try to clear the cache on your app and then sign out and back into your Dropbox account? 

To clear your cache, please follow the steps listed below:
1. Navigate to the “Personal” tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”

Once this is done then please ensure you log out of the Dropbox application one last time and then restart your device and log back in again.

Let me know if the issue persists after that and I'll reach out via email to your Dropbox associated address so we can work on it together. 

Thanks!

PS: I'm assuming that you've already updated your mobile's OS and our mobile application to their latest versions, right?



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

24 Replies 24
Highlighted

Re: Waiting to upload

Dropboxer
Dropboxer

Hey Stephen - sorry to hear about this.

As a last step, could you please try to clear the cache on your app and then sign out and back into your Dropbox account? 

To clear your cache, please follow the steps listed below:
1. Navigate to the “Personal” tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”

Once this is done then please ensure you log out of the Dropbox application one last time and then restart your device and log back in again.

Let me know if the issue persists after that and I'll reach out via email to your Dropbox associated address so we can work on it together. 

Thanks!

PS: I'm assuming that you've already updated your mobile's OS and our mobile application to their latest versions, right?



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: Waiting to upload

New member | Level 2
New member | Level 2

Everything is back working now. Thank you Walter

Highlighted

Re: Waiting to upload

Dropboxer
Dropboxer

Glad to hear this worked Stephen!

If you ever stumble upon a Dropbox question or any issue arises, please let us know.

In the meantime, thanks for using Dropbox and enjoy the rest of your day!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Waiting to upload

New member | Level 2
New member | Level 2

This solution did not work for me. I still have the "waiting to upload" message on my three uploads. This is quite frustrating.

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Re: Waiting to upload

Dropboxer
Dropboxer

Ah, I think I just replied to you on another thread @mr8675309 - could you confirm if you've already cleared your cache?

While we're at it, could you try another network other than the one you used so far? 

Keep me posted please!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: Waiting to upload

New member | Level 2
New member | Level 2

Hello Walter,

I had the same problem as Stephen but for a video.

I tried the 3 steps listed above but problem persist.

The video is only 16 Mo, exported with Resolve in AAC 192 Kb/s audio and H.264 codec (5000 Kb/s).

When exporting, it's loading endlessly.

Looks like a deadend, I need help to solve this.

Wouldn't expect that exporting a 25 sec video to instagram would be so difficult !

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Re: Waiting to upload

Dropboxer
Dropboxer

Hi @Sam-htg - how are you today?

I'm sorry to hear you're having issues with exporting this specific file to Instagram; have you tried renaming it and exporting anew or exporting it through your Offline Files tab within our mobile app? 

Can you also restart your mobile device and/or try another network or over cellular data if no wifi is available and let me know if you're still getting the same results? 

Another thing to check here is if you're running the most up to date version of our mobile app and your mobile's OS so please check for any pending updates (and apply them) too. 

Let me know what you find and we'll take it from there. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: Waiting to upload

Explorer | Level 4

I keep having to do this. Do I really have to delete the cache, log out, restart my phone, log back in every time I want to upload something? Makes this app pretty worthless.

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Re: Waiting to upload

Explorer | Level 4

My iPhone does the same. Until now clearing the cache (which is very frustrating to do 10 times a day) solved it, now nothing works. From Photos app I can upload instantly, but only one by one. When I select more than one picture the option to save to dropbox disappears.

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