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I lost many of my files. Is there a way to restore them?

perriakr New member | Level 2
New member | Level 2

I am so upset becase many of my files from last year (I am a teacher) have been deleted/dissappeared from my folders.  It is beyond the 30 day rewind and there is nothing in my deleted files folder.  I don't share this with anyone.  I have paid for Dropbox for many years, but it is all gone!  This is a complete disaster.  So many hours of work just gone.  Please help!

1 Reply 1

Re: I lost many of my files. Is there a way to restore them?

Dropboxer
Dropboxer

Hey @perriakr - welcome to our Community and sorry to hear about your missing files.

At first, could you let me know if there's any trace of them showing in your account's events page (https://www.dropbox.com/events) as you're not seeing them within your deleted files page?

Let me know what you find and we'll take it from there. Thank you.

PS: If you'd like account specific assistance with restoring files deleted from your account, you can contact our team directly through this page: 

https://www.dropbox.com/support 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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