cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our users can answer all of your questions on files and folders. Join a discussion or start your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

I’m getting a file format invalid message when trying to open numbers files in Dropbox.

Explorer | Level 3

I recently unselected a load of folders in error from syncing with Dropbox and now when I have reselected them I get a ‘file format invalid’ message in numbers.
It was ok before so not sure why it won’t let me own them now??

10 Replies 10
Highlighted

Re: I’m getting a file format invalid message when trying to open numbers files in Dropbox.

Dropboxer
Dropboxer

Hi @Lucythorniley - happy Monday and welcome to the Dropbox Community!

I'd love to look into this matter; could you forward me a screenshot of how it looks like on your end so I can have a visual too?

While at it, can you make sure that the app on your computer is showing 'Up to date' which means you're fully synced? 

On a side note, can you clear this up for me? Were you referring to our selective sync feature which allows you to unsync specific folders from your computer to free up space or our Smart Sync feature and instead of having them 'Local', you set them to be 'Online Only'?  What do their syncing icons look like? 

Let me know what you find and we'll take it from there. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: I’m getting a file format invalid message when trying to open numbers files in Dropbox.

Explorer | Level 3

Hi Walter

thanks for your speedy response.

i don't know how to insert a screenshot -sorry, I'm not very technical!

yes i'm up to date and yes I'm referring to the selective sync feature.

thanks

Lucy

 


@Walter wrote:

Hi @Lucythorniley - happy Monday and welcome to the Dropbox Community!

I'd love to look into this matter; could you forward me a screenshot of how it looks like on your end so I can have a visual too?

While at it, can you make sure that the app on your computer is showing 'Up to date' which means you're fully synced? 

On a side note, can you clear this up for me? Were you referring to our selective sync feature which allows you to unsync specific folders from your computer to free up space or our Smart Sync feature and instead of having them 'Local', you set them to be 'Online Only'?  What do their syncing icons look like? 

Let me know what you find and we'll take it from there. 


 

Highlighted

Re: I’m getting a file format invalid message when trying to open numbers files in Dropbox.

Dropboxer
Dropboxer

Thank you for your speedy response Lucy!

Here's how to insert a screenshot in your reply:

Attach image.png

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: I’m getting a file format invalid message when trying to open numbers files in Dropbox.

Explorer | Level 3

Screenshot 2020-01-27 13.45.26.png

Highlighted

Re: I’m getting a file format invalid message when trying to open numbers files in Dropbox.

Explorer | Level 3

above is my screenshot -can you help how I get my files back on my hard drive as accessing through dropbox is not ideal.

many thanks

Lucy

Highlighted

Re: I’m getting a file format invalid message when trying to open numbers files in Dropbox.

Dropboxer
Dropboxer

Thanks for the screenshot of the error you're getting Lucy!

Can you go through the exact steps you take to do this and on what exact device exactly?

While at it, can you let me know if you can locate this file within your Dropbox folder through your Finder? 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: I’m getting a file format invalid message when trying to open numbers files in Dropbox.

Explorer | Level 3

thanks Walter

I'm on a macbook.

I go to numbers and dropbox and then the folder that I am trying to access.

Used to work fine until I deselected them through the dropbox sync.

When I go to finder and select the dropbox folder, no files appear??

Highlighted

Re: I’m getting a file format invalid message when trying to open numbers files in Dropbox.

Dropboxer
Dropboxer

So it's possible that your desktop app is acting up or not syncing your files at all Lucy. 

Can you check if that's the case by looking at the Dropbox icons within your computer's menu bar? Does it show 'up to date' or syncing?

On a side note, can you find this file on our website, download it locally on your device and try to open it from there? 

Do you get the same error?



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: I’m getting a file format invalid message when trying to open numbers files in Dropbox.

Explorer | Level 3

it says up to date.

which file do you want me to open?

Polls
Do you know how to organize your files and folders?
We have created a guide on folder best practice, so you can get organized now check it out here.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?