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I'm getting an error when trying to copy a link for a folder. Any help?

I'm getting an error when trying to copy a link for a folder. Any help?

New member | Level 2

I keep getting an error message when I copy a folder link it won’t let me send or copy any links for folders or files

3 Replies 3

Re: Copy link

Dropboxer

Hey @Sammyj , I'm sorry to hear you're having trouble with this!

 

Can you send me a screenshot (excluding any personal info) of the error that you're getting?

 

Please also let me know where you're trying to create the link from. Eg. the website, desktop app or mobile app.

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: I'm getting an error when trying to copy a link for a folder. Any help?

New member | Level 2
Says “unable to generate link, something went wrong and we weren’t able to create a shared link”

It’s when I’m useing the dropbox app, it has been updated recently issues prior to update ..
I have not tried online I only ever use the app ,
I am trying to copy a folder or create a link to view the folder to send to someone ..

Re: I'm getting an error when trying to copy a link for a folder. Any help?

Dropboxer

Thanks for getting back to us, @Sammyj. 

 

To have a better look into this, I've sent you a ticket.

 

When you have the chance, check your inbox for my latest message and we'll go from there. 

 

Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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