I'm getting duplicates when I export on my iPad

[normbay]

Frequently I find two copies of a file imported to Notability on iPad after export from Dropbox - only tapping once, then tapping OK after link message.
What am I doing wrong, please?

[lmbdev]

I also have the problem of duplicate copies of documents when exporting from Dropbox to Notability on iPad. My steps:

On iPad, in Dropox app: open a .pdf or .docx, select export from dropdown menu, select Notability. It "creates a link," then 2 files of the document appear with various options: Add to "xyz notability document" [that is, add to a pre-existing notability doc], create separate notes, create single note [both identical documents are combined into one], add to another note. It shows a mini version of the doc I'm exporting, underneath which it says "2 files."

I choose "Create Separate Notes." I then see options for both notes: title, subject (file), pages. I can change the options on the first, or simple hit next for the second. then I "import". And I receive screen message: "2 files sent to Notability" and press "done."

If I start from the Notability app instead, and import a .docx or .pdf from Dropbox, I don't have this problem of duplicate docs.

[Lusil]

Hey @lmbdev, thanks for nudging us on this thread. 

I'd be happy to help look into this, so I've sent you a ticket to the email address connected to your Community profile. 

When you get the chance, please check your inbox and we'll go from there. Cheers!

[StricklandLaw]

I am also still having the same issue as the user above.  If you come up with a solution will you please post to the thread?

[Lusil]

Hey @StricklandLaw, I'd be happy to send you a ticket as well, if you'd like. 

[SomersetJames]

Hello.

I'm having this exact problem on my Ipad Pro, from Exporting from Dropbox to Notability. It's pretty annoying. I'm just following all the regular steps, and now it's always giving me duplicates in the one Notability file. Please keep me posted on a solution.

[Sanchez]

Hey there, @SomersetJames. 

Sorry to hear that you’re experiencing this issue too. I’d be happy to create a support ticket for you, if you’d like. 

Let me know!

[SomersetJames]

What's a support ticket? Sorry, v new to this.

[Sanchez]

Hey @SomersetJames, a support ticket is basically an email conversation that you can have with a support agent. They have access to account details and support resources that we don’t have over this public platform. 

What will happen is that one of our agents will email you at the address associated with your Community profile. Once you reply to them via email from the same email address, your ownership of the Dropbox account will have been verified, and our colleague will be able to assist you further. 

Let me know!

[SK66]

Hi Lusil:

'Were you able to help @Imbdev?  I have the exact same issue (export pdf from Dropbox to Notability and two pdfs end up getting imported) , contacted Dropbox support and the case was dropped.  Is this a Dropbox export issue or Notability import issue?

Thanks

[Lusil]

Hey @SK66, thansk for posting your query on this thread!

Out of curiosity, could you please let me know if you get the same behavior if you choose to create a single note when you export the file? Could you also try sharing a different link with one of the files and see if the duplicates still show up? 

Let me know how it goes - thanks!