I'm getting duplicates when I export on my iPad

[normbay]

Frequently I find two copies of a file imported to Notability on iPad after export from Dropbox - only tapping once, then tapping OK after link message.
What am I doing wrong, please?

[SK66]

Update....Katie from Notability ([Removed as per Community Guidelines]) is asking if this problem has been resolved.

Dropbox, please meet Katie.  Katie, please meet Dropbox.  Can you figure out a way to speak with each other about this and solve the issue?

Thank you,

SK

[Valery A]

Every time I import a PDF on my iPad from Dropbox to Notability, it adds 2 files instead of one. Every time I have to go to "Pages" and unselect all pages in one of the two identical copies, in order to get only one file. How can I fix this?

I see that there was a previous discussion "I'm getting duplicates when I export on my iPad" from 8-16-2019 about this exact issue, with 30 replies or so, the last one about a month ago. That discussion is marked as "Solved" but in fact no solution was provided. People keep begging for a solution but nobody is helping them. 

Any chance this request will reach someone at Dropbox who can fix this?

[Daphne]

Thanks for your updates here!

We'd like to have a look into this further with you, so I've reached out to the email linked with your profile here. 

When you have the chance, please check your inbox for my message and we can take it from there. Cheers!

[cmacminn]

When I export a PDF from Dropbox to Notability using Dropbox's export feature, two copies of the PDF get exported. There is already a thread on this that is marked "Solved" ("I'm getting duplicates when I export on my iPad"), but I don't see any solution -- just lots of people describing the problem.

[Lusil]

Hey there @cmacminn, thanks for reaching out. 

I moved your post here, where other users have been reporting the same issue and to keep troubleshooting consistent. 

Could you just confirm for me if you get the same issue when you export to your internal storage? 

Are you also running the latest version of the Dropbox mobile app and the Notability app? 

Check these out and let me know how it goes, cheers!

[cmacminn]

Hi @Lusil -

The problem occurs when using the "Export" option and then choosing Notability from the row of app icons that are offered in the sheet. I don't seem to have any other apps in that list that can receive the document as a PDF (rather than as a link), so I don't know if the problem is specific to Notability.

If I use "Export" and then choose "Open in..." and then choose Notability (or Files), it works correctly -- I get a single copy of the file.

[Lusil]

Thanks for letting me know, @cmacminn. 

Could you check our Support page to see if you can submit a ticket to our team regarding this? 

If you are able to, let me know the ID (eg. #1234567) so that I can pass your comments along. 

[cmacminn]

Hi @Lusil -- ticket 11564881 

[cmacminn]

Update: Dropbox support has decided that the problem is with Notability, not with Dropbox. If you have evidence otherwise, please let them know.

[normbay]

Repeating here that the best fix I have found is to do it the other way round - download from Dropbox cloud  to Dropbox on your device, then go to Notability and import from there, renaming the file if desired as you go, and choosing the folder you want it in.