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I'm having issues with quota and sharing files

Explorer | Level 3

Snice I started I havent been able to share files like they did before. I would put the file i wanted to share with our administor in the shared file folder and she wasnt able to acess the file. It locked her out and said we are over our user space amount, we are confused because it seems like there is two accounts or maybe one that is not in use taking up space, but we can't verify that with out talking to someone and checking that infomation. HELP.

7 Replies 7
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Re: Issues sharing files

Dropboxer
Dropboxer

Hi @DrumSA, thanks for posting on the Community!

In order to understand exactly what is happening here, could you post a screenshot of your plan page so we can see what is happening with your quota level?

Were you sharing folders to one another, or using team folders? Any info you can provide would be great!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Issues sharing files

Explorer | Level 3

Its team folder that was working until I started working here and then we can't acess anything new. We did get two emails with different acount information that are needing to be paid soon but we thought we only had one. We would like to talk to someone in the office to find out whats happening with both accounts and why we also have two, and go to one but transfer anything that we need on the to the account we want active. The only one i could find is active and cant screen shot it, as we just use our desktops, however the recent files that were saved dont look familiar to me or the administor. The other account we cant access because it is saying the password is wrong, we cant reset or send an email to that adress because that person doesn't work here and the email has been disconnected.

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Re: I'm having issues with quota and sharing files

Explorer | Level 3

Hello can i get a phone number to talk to some one in the office to find out if we have more then one account and how to get it all on one if the person who set it up is no longer here. We like this program and it has worked in the past now we just can share anything and wondering if we could be on different accounts with different emails in the same building. We are only supposed to have one.

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Re: I'm having issues with quota and sharing files

Super User II
Super User II

Phone support is only available to Business accounts, and requires the PIN number from the Business account's Admin console. Otherwise you can contact Support directly by opening a ticket. They should be able to help you.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users). If you have an account that includes chat and/or phone support, those options are available in your Admin console by clicking Help.

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Re: I'm having issues with quota and sharing files

Dropboxer
Dropboxer

Apologies for the delay, @DrumSA. If you have gotten in touch with the support team, please could you let me know the ticket ID (it should be numbered like so, 12345678 ).

If not, would it be okay if we reach out to you at the email address associated with your fourm profile to assist further on this matter?


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I'm having issues with quota and sharing files

Explorer | Level 3

I got the help line number and will be calling today thanks.

Highlighted

Re: I'm having issues with quota and sharing files

Dropboxer
Dropboxer

Just to clarify, are you using the number and PIN from the help page on the admin console?

If so, the team would be able to assist you further from there on.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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