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I'm having trouble with my files in the desktop app, what's wrong?

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I'm having trouble with my files in the desktop app, what's wrong?

New member | Level 2

Just so you know, I used to like and even love Dropbox.  Now it seems to be useless.

 

You have tried to be too many things to too many people.

 

Now I cannot move a file.

 

Now I cannot fine my files after they have been synced.

 

You name it, it is now trouble or impossible.

 

What on earth are you thinking?  I just want to upload files to a chosen place, not to some place that I will never find again!

 

I don't want to be told that this is an online based file when it lives on my desktop!

 

Do I need to go on?  Really, what are you thinking?

1 Reply 1
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Re: I'm having trouble with my files in the desktop app, what's wrong?

Dropboxer

Hello there @bethcamp, I'm sorry to hear about the troubles you're having with the desktop app!

 

Can you clarify for me what issues you're having when you try and move files in the local Dropbox folder? If you get any errors, send along a screenshot of this (excluding any personal info).

 

Also, when you're not able to find your files, are you not able to navigate to the Dropbox folder or do you see the file in your account online but not locally?

 

For your last point, it sounds like the file might be Smart Synced. Does it show a grey cloud icon next to the file?

 

Let me know, I'd be happy to help out!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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