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I'm hitting an upload limit on a file request?

I'm hitting an upload limit on a file request?

New member | Level 2

Help!  See message below, received when I drug a 6 GB video file to the link.  Why does it not allow an upload of more than 2 GB when my account has more than 2GB available?

 

Thanks for your help!

 

Removed personal information as per Community GuidelinesRemoved personal information as per Community Guidelines

1 Reply 1

Re: Help re: upload limit

Dropboxer

Hi there @wakrusch, I'd be happy to help. 

 

File request uploads are limited up to 2 GB if they were created someone on a Basic, Plus, or Family plan. 

 

What you can do though is send them a shared link to the file.

 

That way, they'll be able to download it locally and won't take up space on their account. 

 

Let me know if this helps!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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