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Re: Missing files

I'm missing files from 2002. Any ideas on how to restore them?

AngelaF
Explorer | Level 3

As an author and teacher, I have used DropBox since 2002 and upgrade my free DropBox to business size. 

 

I was cleaning out and transferring files from dropbox to my computer and noticed that myfeedback is greatly appreciati word document recipes from 2016 to present are missing.  Also missing is my book manuscript in word from 2002.

 

How can I find these files and get them back.

 

Your feedback is greatly appreciated.

A

6 Replies 6

Re: Missing files

Dannao23
Helpful | Level 5

Mediante este enlace https://help.dropbox.com/es-es/installs-integrations/desktop/cache-folder# puedes recuperar esos documentos que permanecen en una subcarpeta y de ahí puedes restaurarlos, espero que te ayude.

Re: I'm missing files from 2002. Any ideas on how to restore them?

Walter
Dropboxer

Hi @AngelaF; welcome to our Community and sorry to hear about your missing files

 

Can you please let me know if you can see any sign of them on our website when you go through your files? 

 

If you can't find them there, can you also take a look at your account's events page as this is the place where all adds, edits and deletes are normally logged?

 

Let me know what you find and we'll take it from there Angela! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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lost files

AngelaF
Explorer | Level 3

Hi Walter

Thanks for the suggestion but I found nothing.

 

The missing files are all MS Word documents.

That is the manuscript for my published book and my recipe pages for the past 4 years.

 

Any other suggestions are appreciated.

A

Re: lost files

Mark
Super User II

When is www.dropbox.com/events showing them as having been removed?

 

Unless you are currently (and were at the time of deletion) a paying member its only possible to recover them within 30 days of deletion.


 


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Re: lost files

AngelaF
Explorer | Level 3

I was a paying member and events folder is blank.  No solution.

Re: lost files

Walter
Dropboxer

Then, perhaps you're looking at another account @AngelaF?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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