cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I'm missing my folder from the desktop app. There were no moves or deletions, so what happened?

I'm missing my folder from the desktop app. There were no moves or deletions, so what happened?

New member | Level 2

Monrning all,

 

I am using dropbox and in this i have two folders.

 

One of which has totally disapeered, i have checked everywhere and i can say it has not been moved by accdient and nor is space a issue on my PC.

 

Ive checked the event log and there is no details of the Missing Folder, its generally like it never existed as there is nothing in the events log to even indicate it was moved or deleted?

3 Replies 3

Re: Missing Folder

Dropboxer

Hi there @ChiefO, I'd be happy to help look into this with you!

 

Out of curiosity, can you see the folder on the website, or is it just missing from your desktop app? 

 

Was it a personal folder that you created, or was it shared with you?

 

Let me know how it goes, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Missing Folder

New member | Level 2

The same has happened - one complete folder has disappeared.

Re: Missing Folder

Dropboxer

Hey @Suzy Bristol, thanks for joining us on this thread. 

 

Could you check out the questions I asked above and let me know what you find?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?