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I'm not able to download a shared folder from my account, any ideas?

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I'm not able to download a shared folder from my account, any ideas?

New member | Level 2

Am trying to download a shared folder from my account but not getting the download option through the ellipses. Am only getting a 'remove' option. This is the case for all shared folders in my account. Any advice will appreciated.

1 Accepted Solution

Accepted Solutions
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Re: Downloading files/folders

Dropboxer

Hey there @Nirad, thanks for reaching out to us here!

 

Could you just clarify for me, are the shared folders in your "Sharing" tab online here, or are they available alongside all your other files in the "All files" tab here?

 

If they're within the Sharing tab, then the folders haven't been added to your Dropbox account yet.

 

To download the folder, you'll need to add the folder to your account first.

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

2 Replies 2
Highlighted

Re: Downloading files/folders

Dropboxer

Hey there @Nirad, thanks for reaching out to us here!

 

Could you just clarify for me, are the shared folders in your "Sharing" tab online here, or are they available alongside all your other files in the "All files" tab here?

 

If they're within the Sharing tab, then the folders haven't been added to your Dropbox account yet.

 

To download the folder, you'll need to add the folder to your account first.

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Downloading files/folders

New member | Level 2

Thank you, Daphne. You are spot on. I was looking to do it through the Sharing tab and not All files. I was able to download them from All files. Thanks for the pointer.

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