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I'm not able to locate some files after disabling the computer backup. What can I do?

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I'm not able to locate some files after disabling the computer backup. What can I do?

New member | Level 2

I´m so upset with Dropbox. I downloaded the app on my MAC, but then noticed that some files on my hard drive "documents" were no longer there. All I had done was back up this file to Dropbox. I undid the back up and chose "keep on my computer" but they´re still gone. Strangely enough in the few subfiles I had already added to favourites these files are present, but not if I try to get to them through their original location. They are nowhere in the dropbox cloud! And to make matters worse I cannot access direct customer service because I have a free account. This is ridiculous!

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Re: Missing Files

Dropboxer

Hey there @Niamho, I'm sorry to hear about the situation!

 

Just to clarify, the files can't be seen in the original location folder, but you can locate them from the favourites section through Finder?

 

Would you mind sending me a few screenshots of this? The visual would be very helpful to make sure we're on the same page.

 

Looking forward to hearing back from you!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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