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I'm not able to scroll through photos in my Dropbox account online, any ideas?

mscales New member | Level 2
New member | Level 2

Hi,

I can see there was discussion that this was a system wide problem that has evidently been fixed. It has not been fixed for me. I can't reply on the dropbox solution, and nothing allows me to scroll from picture to picture. I literally have to look at a picture then hit the return arrow to go back to my entire folder of photos, select another picture, look at it, and then go back again to the main folder to get yet another photo. I pay for premium dropbox and am seriously considering finding a different way to store my photos - this is crazy. Having to download the photos onto my computer so I can scroll from photo to photo completely negates the reason I signed up for Dropbox!

 

5 Replies 5

Re: Cannot scroll images

Dropboxer
Dropboxer
Hey there @mscales,
 
When you are previewing a photo in your Dropbox account, along the bottom is a black bar which you should see “<    >” arrows on, to allow you to switch to the next item in the folder. Are you able to see these arrows?
 
Let me know - Cheers!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot scroll images

windjammer New member | Level 2
New member | Level 2

Going from pic to pic in slide show view works fine, but I can't scroll down a folder page of image thumbnails to find a photo. I can only see the first 15 thumbs. I'm using Firefox on a windows machine, all in good working order

Re: Cannot scroll images

Super User
Super User

Hi mscales, which browser/platform are you using? Does it work when you try it on a different platform/device?

Would it be possible to record a short video of the issue happening? (If you do, please make sure that the video doesn't contain any sensitive information).

Re: Cannot scroll images

DigitalDawg
Explorer | Level 4

Don't see black bar at bottom with < and > in it

Re: Cannot scroll images

Dropboxer
Dropboxer

Thanks for joining us here @DigitalDawg!

You should see this bar when you're browsing through photos in your account online.

You should have the black bar along the bottom of the image preview that looks something like this: 

Example.png

If you're not able to see this black bar, could you try using another browser or incognito mode to see if there is any difference there?

Keep me posted with your findings!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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