I'm not seeing the online-only option on my device

[Katev]

I can’t seem to see the “online only” option when I go into smart sync (right clicked on the folder). I can only see “local”. I’m trying to free up space on my laptop as Dropbox has synced everything to it and I’ve run out of space. End goal is to put videos onto my ext hard drive.

[Jay]

Hi @Katev, thanks for joining the Community!

If you're upgraded your account recently, have you tried rebooting your machine entirely in order for the option to become available in the context menu?

If you need any further assistance, please let me know!

[Katev]

Thanks for replying Jay. No I haven’t upgraded my account, I signed up for the 2TB and am using the 30 day free trial, so once time is up it starts charging my card. If that makes sense. Nevertheless, my laptop has been shutdown and rebooted since and still not showing me the “online only” option. Have tried via the ap, finder and Dropbox.com

[Jay]

The option for online-only should appear in Finder.

Could you attach a screenshot showing the options you get when you right click a file in Finder?

[Katev]

Sorry, doesn’t look like I can upload a file here. It doesn’t have any Dropbox related options, just move to trash, get info, rename, duplicate, make alias etc.

[Jay]

Are you certain that this file is located in the Dropbox folder, and that the Dropbox desktop application is running and syncing in the menu bar at the top near the clock?

A screenshot showing the options your Finder window and the right-click menu would help greatly.

[Katev]

I understand a screenshot would greatly help, but can you suggest how I can get that to you? I can’t see anywhere to upload a pic?

[Jay]

If you're not seeing the option to attach an image, try uploading it to your Dropbox account and then share a link to the image so we can view it from here.